· What is the ReturnPolicy?
o We gladly accept returns on all unworn merchandise,except sale items, for a refund or store credit within 30 days from purchasedate.
To ensure the prompt processing of your return,please know that all garment tags MUST be attached to the items. We are unableto process returns on any items that are soiled, worn, damaged, laundered, ormissing garment tags. If we receive returned goods in any of the above listedconditions, we will dispose of them after advising,
If you received a free gift with your purchaseand your return reduces the merchandise subtotal of your order below thethreshold to earn the free gift, you must return the gift merchandise alongwith your returned items. If the free gift is not returned the originalvalue of the gift will be deducted from your refund.
· What if a Final Saleitem doesn’t work for me?
o All sale items are final sale and may only bereturned for store credit.. Sale items are defined as any item that was soldon www.lulifama.com at adiscount from the suggested full retail price.
· How do I process areturn or exchange?
o Follow the link for returns or exchanges: https://www.lulifama.com/apps/returns
o For a Return or Refund
A refund will be issued to your credit card forthe value of the merchandise and any sales tax you may have incurred. Pleasenote that we cannot refund shipping charges. The window of time for returns is30 days from the date the items were purchased.
For an Exchange
In the event that you would like to exchangeyour purchased items, we kindly ask that you return the items for a refund orstore credit and place a new order. If you would like a refund to yourcredit card, please follow the instructions for processing a return. Pleasenote that we cannot refund shipping charges or waive future shipping charges ifthe new items value is under $100. If you would prefer a store credit,please follow the instructions for a return and select store credit from themenu options and we will waive the return shipping fee.
· When can I expect arefund or store credit?
o Credits aregenerally issued within 15-30 days of our receipt of returned merchandise
· What if my item isdefective?
o In the unlikely event that the merchandise isdamaged or defective due to a manufacturing defect, we will replace it at nocharge.